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Latest News KM News and People / New Starter

Charlotte will be there for you

Energetic, level-headed, loyal, caring, helpful, and an enthusiastic organiser … it’s no wonder others know Charlotte as Monica from Friends!

And she has all the ideal attributes to be a success in her role at KM as a Customer Service Representative.

Charlotte Campbell may have only been on the team for a couple of months, but she has already made a great impact with colleagues and customers.

She said: “I have worked in customer services for over 10 years and love it. I just like to help people and sort problems out. It gives me great satisfaction assisting others and having things in order.

“Also, I really like working in packaging, and I love the KM values. Very customer focused, just like me!”

Charlotte has worked in packaging before, at Sealed Air, in Kettering, and Rigid Containers, in Desborough. However, she said: “This is my first time focused on food packaging. It’s great to learn new things.

Very organised person

“I am doing lots of training. And I enjoy being with people within the team and seeing how they work. Everyone has their own ways, and I’m picking up different things from the team.”

Like many others, Charlotte has also faced the challenge of working from home. She said: “I gained a lot from the very informative Knowledge Hub on KM’s website. I also benefitted from Zoom meetings for product training and team catch-ups.”

When not working, Charlotte enjoys spending time with her family and dogs. And she said: “I also love a good horror film, ghost stories, and crime thrillers.”

Concerning the comparison with the popular character from Friends, Charlotte said: “I am a very organised person and like things in order. Most recently, I helped my friend organise her hen do in Edinburgh and wedding in Gretna Green. 

“By the time the wedding came, I was known to everyone as Monica!”

Charlotte is now making even more friends here at KM and we’re delighted to have her on the team.

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