With 38 years of experience delivering reliable packaging solutions for food manufacturers across the globe, our knowledge is second to none. Stay updated with our latest news here. 

29.07.2021
Latest News Insights / Blog

Listening to customers is our stock in trade

Some years before he reached for the stars with Virgin Galactic, Sir Richard Branson said: "Success comes from listening to your customer." We completely agree. In fact, we've been listening to our customers since 1984, coinciding with Virgin taking to the air over the Atlantic for the first time. 
 
With our feet firmly on the ground, we've strived to provide the things we have heard you say you wanted.  

From a material supply standpoint, they include: 

  • A flexible packaging supplier without limitation.

KM has developed and successfully manages multiple production channels, optimised according to the demands of customers' markets. Unlike manufacturers who are restricted by a set portfolio of products and production constraints, we are able to source and provide the optimum solution to fulfil your need.

  • Continuity with reduced supply risk.

We reduce risk by maintaining multiple qualified sources of material and channels to market.

  • Pipeline stock management.

We work closely with you to understand your forecasts. We operate a pipeline stock process which enables us to offer a high level of customer service. Under agreement, we can forward-plan materials and manage finished stock on your behalf. 

We also provide the necessary data to support your forecasting – keeping you up to speed with what’s in your pipeline – and offer regular reviews and monitoring against forecast and usage. 

  • Ability to supply exactly what you need.

Our aim is to provide what you need when you need it. 

  • Safety and reliability.

KM is a BRC AA grade supplier. All our products are produced under the high standards of quality control and safety that BRC accreditation guarantees. 

  • Exceptional customer service and support.

Our customer service department is the engine room of our business. Each customer has a dedicated customer representative responsible for managing the process from receipt of order to delivery. 

Supported by our experienced team of specialists, they coordinate all aspects of your project.

  • Strong technical knowledge and support.

Our technical team is available to support our customers. We support you by evaluating your application, recommending optimal materials, aiding in-factory trialling, and bringing you innovations through the latest materials and structures.

We are extremely thorough in our approach to trials and audits and persistently ensure nothing is overlooked.

With KM Packaging, you gain the best and most suitable solutions to protect, present, and preserve your products. And we're able to deliver that promise to you because we continually strive to provide our six "Cs"; the characteristics we value the most highly:

  • Clever – using our years of knowledge and expertise.
  • Capable – with a strong team of industry experts.
  • Creative – offering imagination, innovation, and original ideas.
  • Consistent – always providing you with the highest level of service and being conscientious when it comes to regulations on food and packaging.
  • Comprehensive – from sustainable mono-material solutions to the high-pressure processing of packaged food, we offer a broad range of flexible packaging solutions, including one of the most extensive ranges of lidding films available on the global marketplace today.
  • Caring – spending time with your team to fully understand your needs. And also being concerned about the environment by helping you to downgauge your packaging, using mono-materials where possible, and providing functional solutions to protect and preserve your food.

It is also always refreshing to hear what our customers think of the service provided. Examples include:

"KM are our go-to experts when it comes to all things flexible. They manage the pipeline of supply, so we don't have to worry. They always find a way of solving any problems."

"If KM says they will deliver, they do. In the majority of cases, they exceed delivery expectations." 

"Customer service is excellent. We are made to feel special."

From a material supply standpoint to all aspects of your packaging needs, we're always listening. It's the best way we know to ensure we continue to deliver the packaging solutions that are right for you.

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