The strength of KM’s customer service team is a real point of difference in our markets, providing individual support to customers around the world. Each of our customers has a dedicated service representative, who takes ownership from order placement through to delivery, coordinating across the supply chain to ensure all logistics are handled smoothly.
At KM we know that making supplier changes can be daunting, so we work hard to make the transition as smooth, fast and effective as possible. Our commercial and technical teams are unrivalled in the depth and breadth of their knowledge, delivering comprehensive, tailored support throughout the process of change.
KM’s highly capable technical department provides film expertise, new product development and efficient trial order management, ensuring the right film is chosen for the right application every time and meeting any challenges head on. With a dedicated Print Services team, we are focussed on finding the best print solution for any given packaging solution, encompassing all types of printing methods – roto, flexo and digital. The KM commercial department acts as a day-to-day contact for new customers in the process of supplier change, taking the time to truly understand their business needs and make the transition period as easy as it can be. Structured by geographic region, our commercial team have indepth working knowledge and experience of your market allowing us to develop appropriate solutions and supply models. Operating in the global marketplace for 35 years, export is in our DNA, and we are proud to count the top UK prepared food manufacturers as our customers so our experience really is second-to-none.
By harnessing our unparalleled expertise and customer service, we aim to help our customers protect, present and preserve food. Offering a broad range of packaging formats, including a comprehensive set of lidding film specifications suitable for most trays on the market, our customers can feel secure in the knowledge that we can provide the right solutions, across their product ranges, wherever in the world they may be.
With this in mind, KM Packaging is pleased to introduce GAINKM, our long-term strategic partnership process.
What is GAINKM?
As a conscientious and consistent business partner, we truly understand how important it is to gain an in-depth understanding of your business needs from the very start, ensuring we deliver the right solution for you.
This is why we have specifically designed the GAINKM process to create a strong foundation upon which to build a successful, mutually beneficial business relationship.
How does GAINKM work?
The comprehensive GAINKM process is formed of four distinct stages:
Gather
We identify all the relevant information on your current operations and processes, which may include a full production line audit.
Apply
Utilising our wealth of experience and broad range of technical solutions, the KM team will create a tailored proposal to suit your application needs. We will also guide you through the environmental and legal considerations required when specifying food packaging.
Illustrate
We submit a cost-effective commercial offer designed to save you money, whilst simultaneously improving product performance and securing your supply chain.
Nuts & bolts
KM prepares and conducts trials, offers on-site technical assistance, where and when required, and supports your team to achieve a successful qualification result.
By taking the time to thoroughly assess and appreciate your business needs using the GAINKM process, KM can deliver a creative, tailored solution that reflects what success means to you and truly helps you achieve it. GAINKM can take place at the start of your KM journey and we believe it sets the stage for a genuine long-term partnership that enables you to realise your goals.
We are able to supply trials free of charge on occasion, or at a nominal fee which is refundable against your first order, so why not get in touch with the KM team today and experience the difference GAINKM can make to your business?